FAQ

Q.

"I connected my SK hynix SSD to a USB for data migration, but it is not being detected. What do I do?"

A.

There can be many reasons for failed detection of a SSD, but most of the time, it has to do with the incompatibility of the USB cable and the SSD.
We recommend using a different cable for connection.

Q.

My SSD is not detected in the BIOS, and it won’t boot. What do I do?

A.

There can be various issues that cause SSD detection or booting problems.
Some error messages you might see include “Unmountable_boot_volume error”, “Memory dump error”, or “Disk is not attached to this system”.
As closer inspection is needed to address these issues, we recommend a product exchange at a retailer near you.

Q.

The Manager Easy Kit recognizes my SSD, but my computer cannot detect the SSD. What do I do?

A.

Please open Control Panel->Administrative Tools->Computer Management->Disk Management and adjust the SSD partitioning.

Q.

Why is my SSD speed less than half of what the product specification states?

A.

SK hynix SSDs provide the optimal performance when connected to SATA3.
Please check if your SSD is connected to a SATA3 port. 

Q.

What do I do when my SSD is not detected?

A.

Thank you for contacting SK hynix SSD.
Please check its connection with the cable in place. Also, we recommend you use the SSD only inside a computer.