FAQ
Q.
"I connected my SK hynix SSD to a USB for data migration, but it is not being detected. What do I do?"A.
There can be many reasons for failed detection of a SSD, but most of the time, it has to do with the incompatibility of the USB cable and the SSD.
We recommend using a different cable for connection.
Q.
My SSD is not detected in the BIOS, and it won’t boot. What do I do?A.
There can be various issues that cause SSD detection or booting problems.
Some error messages you might see include “Unmountable_boot_volume error”, “Memory dump error”, or “Disk is not attached to this system”.
As closer inspection is needed to address these issues, we recommend a product exchange at a retailer near you.
Q.
Why is my SSD speed less than half of what the product specification states?A.
SK hynix SSDs provide the optimal performance when connected to SATA3.
Please check if your SSD is connected to a SATA3 port.
Q.
What do I do when my SSD is not detected?A.
Thank you for contacting SK hynix SSD.
Please check its connection with the cable in place. Also, we recommend you use the SSD only inside a computer.
Q.
The SSD cannot be booted up after data migration.A.
Mount the migration-complete SSD directly onto the motherboard’s SSD port.
Delete existing drivers and adjust BIOS settings to ensure the migrated SSD is recognized as a boot driver.
Q.
The migration tools do not recognize the SK hynix drive.A.
Since SK hynix data migration tools are exclusively for SK hynix SSDs, using enclosures or USB-to-SATA bridge stops SK hynix SSDs from being recognized.
As such, it is recommended you directly connect the SK hynix driver to the system.